Pimmy's Paw-some Policies!

Our Store Policies

1. Order Acceptance & Fulfillment

All orders are subject to availability.
We aim to fulfil standard orders within 1-2 business days, depending on quantity.
Orders are processed Monday to Friday, excluding New Zealand public holidays.
For urgent orders, please contact us directly.

2. Collection, Delivery & Shipping

Local Collection: Orders can be collected by appointment ONLY from our CBD Collection Point at 237 Armagh St. from Monday to Friday, 9 am to 5 pm. Need another time? Just ask :)
Local Delivery: Available within a 5km radius of the CBD from Monday to Friday between 5:30 and 7:30 pm. Please verify your address is within our local delivery range during checkout.
* Greater Christchurch Delivery: Available 5+ km radius from the CBD from Monday to Thursday with NZ Post overnight, the next business day overnight service. (Their delivery times are estimates and may vary according to their network.)
* Nationwide Shipping: Via NZ Post, next business day delivery overnight service. (Their delivery times are estimates and may vary according to their network.)
* International Shipping: We ship internationally to Australia, the UK, and the USA using NZ Post.
Shipping Costs are calculated at checkout based on the delivery address and parcel weight.
* A tracking link will be emailed to you to check the status of your parcel delivery directly with NZ Post. For further tracking, information, or escalations, please call NZ Post on 0800 268 743 or visit https://www.nzpost.co.nz/contact-support/assistance/form

3. Refunds

Please inspect your order upon arrival. For incorrect items, contact us immediately at orders@pimmy.co.nz with photo evidence and proof of purchase for a refund.
Due to perishability, we don't accept returns or offer refunds for taste preferences.
Contact us at orders@pimmy.co.nz within 3 days of receiving your order for refund requests.
Approved refunds are processed within 5 business days (allow extra time for your bank). Contact us if you haven't received your approved refund within 7 business days.
As a provider of perishable goods, we cannot accept returns for taste preferences.
If your order arrives damaged or incorrect, please contact us within 3 days of delivery at orders@pimmy.co.nz with photo evidence and proof of purchase. While we carefully package and ship via NZ Post, shipping times and handling are outside our control.
Approved refunds will be processed within 5 business days, though bank processing may take longer.
If your approved refund is not received within 7 business days, please contact us.

4. Product Information

We strive to provide accurate product descriptions and allergen information.
Images are for illustrative purposes and may vary slightly from the actual product.
We reserve the right to change product information and pricing without notice.

For inquiries, please email us at orders@pimmy.co.nz

6. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

7. Payment